8. REFUND POLICY
Once shuttle payment has been received the booking is final and there will be no refunds under any circumstances. Shuttle bookings cancelled in writing within 48 hours of transfer date will be eligible for re-booking free of charge within 6 months of initial transfer date.
8.2 Private transfers
Should a private service not be paid in full 1 week before the first transfer/activity date the booking will be cancelled. Should any service be cancelled 24 hours before the first transfer/activity date there will be no refund. Should the service be cancelled more than 24 hours before the first transfer date and after payment was received cancellation fees apply and a credit note will be supplied to be used for any future service. If no payment was received and the service is cancelled more than a week before the first transfer date, the service will be cancelled, and no refund is applicable.
8.3 Packages / accommodation cancelation fees applicable
8.3.1 Individual bookings
14 days prior to arrival – 100% of invoice
30 days prior to arrival – 75% of invoice
60 days prior to arrival – 50% of invoice
8.3.2 Group bookings
12 months prior to arrival – 20% of invoice
9 months prior to arrival – 50% of invoice
6 months prior to arrival – 75% of invoice
3 months prior to arrival – 85% of invoice
Within 3 months of arrival – 100% of invoice
These Terms and Conditions may be subject to change without notice.