Terms & Conditions
Heading South Safaris t/a Thula Seats Transfers and Tours

1. INSURANCE

Heading South Safaris (HSS) maintains appropriate insurance for all transfers, shuttles, and tours where required. However, clients are strongly advised to obtain their own comprehensive travel and medical insurance.

2. Bookings

Advance bookings are recommended to ensure availability. All bookings are subject to availability and only confirmed once payment has been received.

  • Full payment is required within 72 hours of departure for standard bookings.
  • Last-minute bookings must be paid in full before the service begins.
  • Prices are subject to change without prior notice.
  • Quoted rates apply only to the specific request provided by the client. Any changes may require a new quotation.

Additional conditions:

  • Group bookings and larger vehicles (over 20 seats) may be subcontracted to trusted transport providers.
  • Driver accommodation and meals are not included and will be charged to the client where applicable.

HSS provides transport services only and does not include tour guides for direct transfers unless specifically requested.

3. Package and Accommodation Bookings

  • A 50% deposit is required within 7 days to secure a booking.
  • Full payment is required 30 days prior to arrival.
  • Bookings made within 30 days of arrival require full payment immediately.

Please note:

  • Amendments made within 24 hours of departure may incur additional costs.
  • If a deposit is not received, HSS and the relevant lodge reserve the right to release the booking.
  • Activities and shuttles are confirmed only once payment has been received.
  • SANPARKS activities (Night Drive, Morning Walk, Sunset Drive) are non-refundable once paid.

4. Payment Methods

We accept:

  • Secure 3D online payment links
  • Bank transfers (local and international)

International payments must be made at least 14 days before the first travel date.

Cash payments are not accepted.

5. No-Shows and Punctuality

Clients are responsible for arriving on time at the designated pickup point.

  • Clients must notify HSS of any flight or schedule changes.
  • If a client does not arrive within 20 minutes of the scheduled pickup time and no communication has been received, the booking will be considered a no-show, and the full fee will be charged.

HSS cannot be held responsible for missed flights or connections caused by client delays.

6. Health and Safety

HSS prioritises passenger safety.

  • Drivers may refuse service to passengers who pose a safety risk.
  • Smoking, drug use, or excessive intoxication is not permitted in vehicles.
  • Animals are not permitted, except trained guide or service dogs.
  • Children under 13 must travel with a responsible adult.

All vehicles are licensed, insured, and regularly inspected, and drivers hold valid Professional Driving Permits (PDP).

7. Disclaimer

While every effort is made to operate services on time, HSS cannot be held responsible for delays caused by unforeseen circumstances.

HSS, its employees, and partners are not liable for any loss, damage, injury, delay, or inconvenience experienced during services.

Clients are responsible for their personal belongings and luggage.

8. Privacy

HSS respects your privacy and complies with the Protection of Personal Information Act (POPIA).

Personal information will only be used for booking administration and communication and will not be sold or shared with third parties.

9. Onward Connections

Clients are responsible for arranging any onward transfers directly with the relevant lodge, shuttle service, or transfer provider where required.

10. Refund & Cancellation Policy

Shuttle Services

Once payment has been received, shuttle bookings are non-refundable.

However, cancellations made in writing at least 48 hours before the transfer may be rescheduled at no charge within 6 months of the original booking date.

Private Transfers

  • 48 hours or less before departure: 100% cancellation fee
  • 48–72 hours before departure: 50% cancellation fee
  • More than 72 hours before departure: No cancellation fee

If multiple transfers are booked and the first transfer is cancelled within the above timeframes, the same cancellation policy applies to the remaining transfers.

Entrance fees and conservation fees are not subject to cancellation penalties and may be refunded or credited where applicable.

Package / Accommodation Cancellation Fees

Individual Bookings

  • 60 days before arrival – 50% of invoice
  • 30 days before arrival – 75% of invoice
  • 14 days before arrival – 100% of invoice

Group Bookings

  • 12 months before arrival – 20% of invoice
  • 9 months before arrival – 50% of invoice
  • 6 months before arrival – 75% of invoice
  • 3 months before arrival – 85% of invoice
  • Within 3 months – 100% of invoice

 

Heading South Safaris reserves the right to amend these Terms and Conditions at any time without prior notice.

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