The Terms and Conditions set out below will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that Heading South Safaris (hereinafter referred to as ‘HSS’) has the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. The rights of the consumer as laid out in the Consumer Protection Act number 68 of 2008 of South Africa notwithstanding – please be advised of Heading South Safaris (hereinafter referred to as ‘HSS’) Terms and Conditions as set out below:

Terms & Conditions

 

Heading South Safaris t/a Thula Seats Transfers and Tours

 

1. BOOKINGS

 

To ensure availability, we would like to request that reservations are made well in advance. Rates are subject to reviews due to factors beyond our control. Cancellation fees apply if cancelled within 24hrs prior to departure. Full payment is due as soon as bookings are made to ensure availability and by latest 72 hours prior to departure, or before commencement of the service on short notice bookings. All quotations and bookings are subject to availability. Bookings are confirmed only when full payment of the invoiced amount is received. Rates are subject to change without notice. Rates quoted is only applicable to the specific criteria as per client request and cannot be altered, amended, or interpreted in any other way, if the quotation criteria need to be amended a new quotation is applicable. Group bookings might be sub hired without pre warning. Driver meals and accommodation is excluded, and for the client’s account. Any vehicles larger than 20 seaters will be sub hired – reputable companies are used for our services. We are a transport provider and do not book tourist guides on straight transfers, unless requested.

 

1.1 Package/accommodation bookings.
A 50% deposit is required to secure your booking within 7 days.
Full Payment is required 30 days prior to arrival.
Full payment is required immediately for any bookings made less than 30 days before arrival date and will only be held provisionally for five (5) days.
Amendments to travel dates less than 24 hrs before departure or arrival will incur additional costs.
Bookings moved or cancelled 30 days or less before check inn subject to cancelation fees (Section 8.3).
Should a deposit not be received, HSS & the applicable lodge reserves the right to release the booking.
Activities subject to 100% cancelation fee.
Activities are subject to availability.
Activities and shuttles will only be booked upon receipt of payment.
The Night Drive, Morning Walk and Sunset Drive are all non-refundable activities once payment has been made to SANPARKS.

2. METHODS OF PAYMENT

 

We offer 3D secure payments through a reputable South African company and will provide payment links when credit card payment options are requested.
Bank transfers are accepted for both South African and foreign banks, however all forex payments must be made at least 14 days before the first travel date. Bank details are available and reflected on all invoices.
No cash payments will be accepted.

3. NO-SHOWS AND PUNCTUALITY

 

It is the responsibility of the client to ensure sufficient time is allowed to arrive at their pickup location. Please contact us beforehand in case of any changes in flight or travel plans. Please keep our contact number and/or email address at hand for this purpose. We will do our best to accommodate these changes / delays, but with the daily shuttle service we cannot be held responsible should the driver be required elsewhere on his scheduled route. Should you fail to inform us of any changes or delays and should you do not arrive at the collection point (shuttle and private transfer) within 20 minutes of the collection time, you will be billed the full amount and considered a ‘no-show’. In the case of a no-show and cancellations less than 24 hours before departure the full booking fee will be charged. As we are bound to and respect speed limits, SANPARKS / Private Nature Reserves regulations and airline check in requirements, we will not be held responsible for clients missing flights or other forward transport as a result of them personally delaying departure from the lodge at our stated time.

4. HEALTH AND SAFETY

 

The driver has the right to refuse any client who in his/her opinion is a danger to the driver, vehicle, or the other passengers. In the interest of Health and Safety, HSS reserves the right to refuse admission to any of our services where it may hinder the health and safety of fellow passengers. Smoking on our vehicles or excessive intoxication by use of alcohol or drugs is NOT permitted and passengers will be refused boarding at the sole discretion of the driver. In the event of the passenger being refused boarding, the passenger will forfeit any right to a refund or compensation. No animals will be carried on our vehicles with exception of trained guide dogs accompanying a visually impaired passenger or service dogs. HSS will not be obliged to carry any child under the age of 13 years unless that child is accompanied by a responsible adult. HSS is committed to passenger safety. Each vehicle is insured with passenger liability insurance. We only employ drivers that have been issued a Professional Driving Permit (PDP), which is obtained after they pass a medical examination and once a police clearance certificate has been issued. Our vehicles have all been issued with the necessary permits and are maintained to high specification and are inspected daily by management to ensure your safety.
Travel insurance is the responsibility of each client.

5. DISCLAIMER

 

As much as we pride ourselves on our reliability and punctuality, unforeseen circumstances may delay or cancel our service without prior notice. Heading South Safaris, their employees, agents, associates, and any other person indirectly in the employ or service of Heading South Safaris will not be liable for any loss, damage, injury, accident, delay or inconvenience to any person or their personal belongings. We will always endeavour to have the driver on time for every collection, but unforeseen circumstances may delay our service. We request that clients wait 15 minutes after the scheduled collection time before making alternative arrangements. Please ensure that we have a mobile number of the passenger(s) so that we can liaise with them should we be unexpectedly delayed. Please note: Thula Seats and Heading South Safaris will not be held responsible for any lost or damaged luggage.

6. PRIVACY

 

We completely respect your privacy at HSS and shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: www.polity.org.za/html/govdocs/legislation/2000/act2.pdf We will never sell, rent or give away your name, email or address to anyone – ever. We will use your email address only to communicate with you about your orders and information from HSS. Please note that if you register as a customer, your details will be kept in a secure server for your use the next time you book with us. However, this information is exclusively used for the handling of your orders and for your added convenience. It will never be sold, rented, or given away to a third party.

7. ONWARD CONNECTION

 

The client must make his/her own arrangements for forward transfer with the relevant lodge or shuttle & private transfer company directly where needed.

8. REFUND POLICY

 

8.1 Shuttles
Once shuttle payment has been received the booking is final and there will be no refunds under any circumstances. Shuttle bookings cancelled in writing within 48 hours of transfer date will be eligible for re-booking free of charge within 6 months of initial transfer date.

 

8.2 Private transfers
Should a private service not be paid in full 1 week before the first transfer/activity date the booking will be cancelled. Should any service be cancelled 24 hours before the first transfer/activity date there will be no refund. Should the service be cancelled more than 24 hours before the first transfer date and after payment was received cancellation fees apply and a credit note will be supplied to be used for any future service. If no payment was received and the service is cancelled more than a week before the first transfer date, the service will be cancelled, and no refund is applicable.

 

8.3 Packages / accommodation cancelation fees applicable

 

8.3.1 Individual bookings
14 days prior to arrival – 100% of invoice
30 days prior to arrival – 75% of invoice
60 days prior to arrival – 50% of invoice

 

8.3.2 Group bookings
12 months prior to arrival – 20% of invoice
9 months prior to arrival – 50% of invoice
6 months prior to arrival – 75% of invoice
3 months prior to arrival – 85% of invoice
Within 3 months of arrival – 100% of invoice

These Terms and Conditions may be subject to change without notice.

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